We start with a thorough consultation to understand your specific operational needs and challenges. This phase involves defining key performance indicators (KPIs) and service level agreements (SLAs) that align with your business objectives. We also document your existing processes to identify areas for improvement.

Our team works closely with you to map out your current operational processes. We identify inefficiencies and opportunities for optimization, creating detailed documentation that will serve as a blueprint for the operational team. This ensures that everyone is aligned and understands the workflow.

We handle the recruiting and hiring process, including sourcing, screening candidates, and interviewing potential candidates to ensure they possess the necessary skills and experience to meet your requirements. We ll then set up a meet-and-greet so you can put faces to names and know exactly whos got your back.

We integrate your operational systems with SaleStrategy’s tools and platforms to ensure seamless functionality. This includes setting up all necessary software and hardware, such as Enterprise Resource Planning (ERP) systems, workflow management tools, and communication platforms.

We proceed with the full-scale implementation of your outsourced operations. This involves transitioning all relevant processes to our team and ensuring they are fully operational.

Post-implementation, we provide ongoing management and support to ensure continuous smooth operations. This includes SLAs and KPIs compliance, regular check-ins, performance monitoring, and continuous improvement initiatives to maintain high standards of operational efficiency and effectiveness.

We provide weekly and monthly performance reports so you ll get updates on how your team is performing, and we ll catch up regularly to tweak and tune our strategy to maximize success. Ongoing monitoring ensures that we adapt to any changes and keep your operations running smoothly.